The terms you agree to when you buy and use this.

These Terms of Use and Sale are a contract between you and Cellubrite Inc.. They apply when you use cellubritehealth.com, when you use the Cellubrite app or account area, and when you buy a panel from our storefront. If you do not agree to them, do not use the service and do not order.

Our Privacy Policy, our Consumer Health Data Privacy Policy, the Medical Disclaimer and the consent and limitations notice are part of this agreement. Where one of those documents deals with a subject specifically, it governs that subject.

You accept these terms by placing an order, creating an account, registering a kit, or continuing to use the site after they take effect.

• You must be at least 18 years old.
• You must be ordering for yourself, and you must collect your own sample. Do not order for another adult, and do not submit anyone else's sample under your registration. It produces a result attached to the wrong person, which is worse than no result.
• You must be in the United States, at an address we ship to.
• You must have the legal capacity to enter into this agreement.

Panel availability varies by state, because states regulate direct-access laboratory testing differently. Availability is checked and enforced at checkout, so you will know before you pay rather than after. We may decline or cancel an order that turns out not to be permitted where you are, and we will refund it in full.

The service is not for medical emergencies, and it is not for anyone who needs a result urgently. See section 09.

Cellubrite Inc. is a healthcare technology company. We sell at-home biomarker collection kits and provide the account in which results are delivered. We are not a laboratory and we are not a medical provider. Your sample is processed by an accredited CLIA-certified partner laboratory under that laboratory's own quality procedures.

The full statement of what a result is and is not, including the limits of finger-prick collection, is in the Medical Disclaimer, which forms part of these terms.

You are responsible for what happens in your account, for keeping your sign-in credentials private, and for the security of the mailbox attached to it. Tell us promptly if you think someone else has access.

You must give us accurate information and keep it current. Date of birth and sex in particular are not optional detail: reference ranges for many biomarkers differ by both, and a result interpreted against the wrong range is a misleading result.

Ordering happens on our storefront, which is hosted by a third-party commerce platform. That platform processes your payment under its own terms in addition to these. All prices are in US dollars and exclude any applicable tax, which is calculated at checkout.

Your order is an offer to buy. The contract forms when we accept it, which we do by confirming the order or by shipping the kit, whichever happens first. We may decline an order, or cancel one after it is placed, if the product is unavailable, if the panel is not permitted in your state, if we suspect fraud or reselling, or if the order resulted from a pricing or description error.

There is no subscription. You pay once for the panel you choose, with no membership, no auto-renewal and nothing to cancel. This is a cash-pay service. We do not bill insurance, we do not submit claims on your behalf, and we cannot promise a result will be reimbursable or eligible for payment from a health savings or flexible spending account.

A kit is valid for one year from the date it ships to you. Collect and post your sample back within that period. A sample collected from an expired kit may be rejected by the laboratory, and we cannot guarantee a replacement in that case.

Follow the instructions in the kit exactly, including any fasting or timing requirement for the panel you bought. Collection technique, timing, and how quickly the sample gets back into the post all affect whether a sample can be processed and whether a result is accurate. Blood panels are collected by finger-prick. Genomic panels are collected by cheek swab.

Register your kit before you post it back. An unregistered sample cannot be matched to a person, and the laboratory cannot report a result for it.

Once you post a sample, the laboratory handles and disposes of it under its own procedures and its own retention obligations as a clinical laboratory. You do not acquire rights in the sample or in the laboratory's records by these terms. For a genomic panel, your rights to withdraw consent and to ask that a sample be destroyed are described in the consent notice.

A kit is a single-use collection device containing a sterile lancet or swab. Once it has been dispatched it cannot be returned, resold or reused, which is the reason for this policy rather than an arbitrary choice.

What you still get if something goes wrong

Final sale means we do not give money back. It does not mean you are left with nothing when the fault is not yours:

Where we end the sale rather than you

These are not exceptions to the rule above, because in each of them we are the party that has refused to supply. Keeping your payment for a product we never provided would not be a refund policy, it would be money for nothing.

• If we decline or cancel your order, including because the panel is not permitted in your state, because we suspect fraud or reselling, or because we close your account, you are paid back in full to the original payment method.
• If a price or description was wrong and you decline the corrected price, you are paid back in full. See section 06.
• If we cannot ship inside the time federal law requires, we will tell you and offer you the choice of cancelling for a full refund. That right comes from the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and we could not contract out of it even if we wanted to.

Where money does go back, it returns to the original payment method and typically takes several business days to appear, depending on your bank. For a replacement, or for anything in this section, write to support@cellubritehealth.com with your order number.

Nothing in this section limits any right you have under the consumer protection law of your state, or your right to dispute a charge with your card issuer. Those apply whatever this document says, and this section is written to sit inside them rather than to talk you out of them.

We ship within the United States only. Your kit goes out to the address you gave at checkout, and comes back in the prepaid return packaging included in the box. Check the address before you order, because we cannot redirect a kit once it has shipped.

Delivery estimates are estimates. Once a carrier has your kit, the timing is theirs and not ours, and we will not promise you something the post office controls. Risk of loss passes to you on delivery. If a kit is lost in transit in either direction, tell us and we will sort it out.

Turnaround is measured from when the laboratory receives your sample, not from when you paid, because postal time is not ours to promise. For most blood panels it is typically 24 to 48 hours from laboratory receipt. Genomic testing is typically about 14 days. These are typical times and not guarantees.

Your results appear in your account the next time you open the app or sign in. Blood results carry the marker, the value, the unit and the reference range. Genomic results carry your genotype at the variants tested and what that genotype means.

Whether your own clinician acts on a result from outside their ordering system is their professional judgement, and we are not going to promise you otherwise. We do not publish a single accuracy percentage, because one figure spanning dozens of different assays would be meaningless. A marker only appears in a blood panel where it is validated for finger-prick collection.

Genomic panels are sold on the additional terms in the consent and limitations notice, which you must read and agree to before your sample is processed. It covers what these tests can and cannot tell you, what they are not suitable for, and your right to withdraw consent.

• Genomic results are not diagnostic, and they are not a substitute for clinical genetic testing ordered and interpreted by a provider.
• They say something about your biological relatives as well as you, and they cannot be unlearned once read.
• The Methylation Genomic Panel includes APOE, associated with risk of late-onset Alzheimer's disease. Decide whether you want that information before you order.
• Federal law does not stop life, disability or long-term care insurers using genetic results against you. See the privacy policy for what GINA does and does not cover.

You may use the site and the app for your own personal, non-commercial use. You may not:

• Resell kits, or buy them for resale.
• Submit a sample that is not your own, or register a kit in a name that is not yours.
• Give us false information, including a false date of birth, sex, or state.
• Copy, scrape, or systematically extract the site, its content, or our marker lists and reference ranges.
• Interfere with the service, probe it for vulnerabilities without our written permission, or try to access an account that is not yours.
• Use the service in any way that breaks the law, or that infringes anyone else's rights.

We may suspend or close an account that breaks these rules, and we will refund any unshipped order when we do.

The site, the app, the Cellubrite name and logo, and the text, design, panel descriptions and other content we publish belong to Cellubrite Inc. or to whoever licensed them to us, and are protected by intellectual property law. We give you a limited, personal, revocable, non-transferable licence to use them for the purpose of using the service. We keep every right we do not expressly grant.

Your results are yours. You can download them, keep them, and give them to whoever you like. Nothing here claims ownership of your health data or your genetic data.

If you send us feedback or a suggestion, we may use it without owing you anything for it. Do not send us anything you consider confidential.

The storefront, the payment processor, the shipping carriers and the partner laboratory each operate under their own terms and their own policies. We choose them carefully and we hold them to their obligations to us, but we do not control them, and their terms apply to you in addition to ours where you deal with them directly.

Links from this site to anywhere else are for convenience. We are not responsible for what is on the other end of them.

In particular, and without limiting the above, we do not warrant that a sample will be capable of being processed, that turnaround estimates will be met, that a result will be clinically actionable, or that any clinician will accept or act on a result.

Laboratory testing is performed by the partner laboratory under its own quality systems and its own professional obligations. We are not responsible for the laboratory's professional judgement.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else a court holds cannot be excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so parts of this section may not apply to you, and in those states our liability is limited to the greatest extent that state permits.

This section, and section 13, allocate risk between us and are part of the basis of the bargain. The price of the panels reflects that allocation.

You agree to indemnify and hold harmless Cellubrite and its officers, employees and agents from any claim, loss or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the service, your submission of a sample that is not your own, or your violation of any law or of anyone else's rights. We will tell you promptly about any such claim, and you may not settle one in a way that imposes an obligation on us without our written consent.

Talk to us first

Before starting an arbitration or a court case, send a written notice of the dispute to legal@cellubritehealth.com or to the postal address in section 20. Describe the problem and what you want. We will do the same if the dispute starts with us. Both sides then have 30 days to resolve it informally. Most things end here, and this step is a genuine precondition rather than a formality.

Arbitration

If informal resolution fails, any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under the AAA Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section. An arbitrator, not a court, decides questions about the scope and enforceability of this arbitration agreement, except as stated in the class-action paragraph below.

• The arbitration will be conducted in the county where you live, or by telephone, video, or on documents only, at your choice.
• Where the AAA rules make us responsible for the filing and arbitrator fees for a consumer claim, we will pay them.
• The arbitrator may award any relief a court could award to you individually, including statutory damages and, where the law provides for them, attorney's fees.
• The arbitrator's award may be entered as a judgment in any court with jurisdiction.

What is carved out

• Either of us may bring an individual claim in small claims court instead, if it qualifies.
• Either of us may ask a court for an injunction to stop infringement or misuse of intellectual property.
• Nothing here stops you reporting anything to a government agency, or stops an agency acting on your behalf. That right cannot be waived and we are not trying to.

Class-action and jury-trial waiver

Disputes will be brought only in an individual capacity. Neither of us may bring a class, collective, consolidated or representative action, and the arbitrator may not preside over one or award relief to anyone who is not a party. Both of us waive the right to a jury trial. If this paragraph is found unenforceable as to a particular claim, that claim, and only that claim, goes to court, and the rest of this section still applies to everything else.

How to opt out

You can reject this arbitration section entirely. Send us your name, the email address on your account, and a statement that you are opting out of arbitration, to legal@cellubritehealth.com or to the postal address in section 20, within 30 days of first accepting these terms. That is all it takes. If you opt out, disputes go to the courts named in section 18, and everything else in this agreement still applies. Opting out will not affect your order, your price, or any other part of your service.

These terms and any dispute arising out of them are governed by the law of the State of New York, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to section 17. For any dispute not subject to arbitration, and for anyone who has opted out, the state and federal courts located in New York County, New York have exclusive jurisdiction, and both of us consent to venue there.

This does not deprive you of the protection of any mandatory consumer law of the state you live in, which applies regardless of what this section says.

We may change these terms. If a change is material we will post the new version with a new effective date and tell you before it takes effect. Changes apply going forward, never to an order you have already placed, and never retroactively to a dispute that already exists. If you do not accept a change, stop using the service; if you have an unshipped order, tell us and we will refund it. This version is effective 29 July 2026.

You may close your account at any time. We may suspend or close an account for a breach of section 11, for suspected fraud, or where we are required to by law. If we close your account we will still deliver a result you have already paid for, unless the law prevents us.

Sections that by their nature should survive termination do survive it, including sections 12 to 18 and 20.

For help with an order, a kit or a result, write to support@cellubritehealth.com. For legal notices, including a notice of dispute or an arbitration opt-out, write to legal@cellubritehealth.com.